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Netflix DVD Rental FAQ

Q: Are there any limits to which movies I can choose with Netflicks?

A: No. Netflicks has virtually every DVD movie ever published – more than 11,000 for you to choose from – so we're confident you'll find the movies you want to watch! If you need help choosing, rate a few movies and the site will compile personal Best Bets for you!

Q: How does Netflicks determine which movies get sent to me?

A: You create a list of movies you want to see. They send you only the movies you put on your list! Netflicks will never send a movie you didn't choose.

Q: How long does it take to get my movies from Netflicks?

A: Once you sign up, the first 3 movies from your list are delivered in 3-4 days via first class mail.

Q: How do I return my movies to Netflicks?

A: When you're done watching a movie, just drop the prepaid return envelope in any mailbox. Each DVD movie comes in its own prepaid mailer for your convenience.

Q: Do I have to send back all three movies at once?

A: No. After you watch a movie, simply put it in its prepaid mailer and mail it back to Netflicks. As soon as they receive it, they'll send the next movie on your list.

Q: How can there be no due dates or late fees with Netflicks?

A: There's no catch. The flat monthly fee allows you to keep up to 3 movies out for as long as you want. So, it's entirely up to you when you want to return a movie. Each time you return a movie, Netflicks will send the next one from your list.

Q: What if a disc is damaged when I receive it?

A: Discs are rarely damaged, but if you do experience this problem, simply report it on the Netflicks Shipping and Return Status page. Then, return the movie to them, and they'll either replace it with the same movie or send the next movie from your list. It's your choice!

Q: I don't understand how the DVDs arrive at my house. Can you tell me more about how they're packaged?

A: Each DVD movie is in its own individual mailer. You send each movie back in the same mailer in which you received it. The return mailers are self-addressed, and the postage is prepaid, so it doesn't cost you anything. All mailing is done through the U.S. Postal Service, so it's quick and convenient.

Q: What happens if a movie gets lost in the mail?

A: You report it as "lost" in the Your Netflicks Account section, and you pay nothing.